Frequently Asked Questions

When people are looking into a new product or service they want to make sure that they know everything they can about it or them, that's the whole purpose of this page is to give you as much information as possible to make a decision  that is truly fit for what you need and want as well as give some insight to how the process works. 

 

Where do you reside and work from and how far will you travel for jobs?

As of now I work from the Greater Houston Area in a place called La Marque, Texas located in Galveston County about 20+ miles outside of the Houston area, far as traveling i'm willing go many places inside and outside the state as well as the US. if it is not within driving distance for me and requires extra planning for travel and accommodations the price may reflect as such.  

How soon do we need to reserve our spot for a photography or video session?

For a normal session (Portraits, Groups, fashion, etc.) I would say about a minimum week to two weeks would be sufficient to make the necessary plans and setup for the specific day you are looking for and even more time would make for a greater well planned session. With sessions that take more intricate planning and coverage (Weddings, Events, etc.) I suggest that a minimum of two months in advance or more are needed to plan, setup and figure out all the intricate details that are needed and wanted for you.

How do we reserve our session?

In order to reserve your photography or video session go to the about/contact page and fill out the form or send an email to hdarnell@hendogmediadesign.com (there is a email icon at the bottom) with your name, contact info, and what you have in mind for what you're doing or planning from location to idea to start the process. I will get back to you as soon as possible.

How much does a photography or film session cost ?

Because of the range and types of services offered it is really hard to put a default cost on anything without consultation and taking in all the details. We'll take a deep look into what's needed, what you want, and everything in between to give you a reasonable price that covers everything for your session, special day, event, etc. Every person has a particular request or need and we want to fulfill that in the right matter with the right price, not just throwing out a number. 

Can we pay part before and part after the session?

Because of past experiences with clients and lessons learned with starting a business I would have to say no, all money must be payed for a session in advance and in full before the session actually starts.

What happens after the booking?

After booking your session with the time, place, and idea of what will be happening and getting a confirmation along with paying a deposit to reserve , an email with an invoice will be sent to you for the remaining balance for your session as well as other info leading up to the date so your well prepared and informed.  

How long will it take to get our images or video/film?

With a regular session the duration it takes for images or videos to be processed and edited once they are selected is about a week to a week and a half and with events or weddings with more proofs to be delivered or extra items such as albums it takes three to four weeks.  Extra services or products ordered will lead to a longer delivery time.

What cameras do you use?

I use Nikon DSLR cameras to shoot photography and for video filming.

Do you have insurance?

Far as insurance i'm covered for my equipment and normal health coverage for myself far as accidents/injuries.

Do you provide video services as well?

Yes I do.

Do you charge extra for travel and hotel accommodation?

As mentioned before i'm willing to travel anywhere within the US or abroad but again if it is out of driving distance and requires planning for lodging or travel I will charge for it unless otherwise notified. 

Is it important to have a second shooter on the day of a wedding/event?

With weddings or events of a bigger scale and even bigger importance as a photographer it is always important to capture everything possible for memories that last a lifetime. Although it is not required for a wedding or event an extra shooter is definitely  recommended  as a 2nd eye and perspective on the memorable day as well as coverage for all you want photographed.

Do you do family formal shots?

Yes, I do all types of photography from portraits to graduations to events.

How long will you stay with us on our wedding day?

With a wedding from the ceremony to the reception i will stay around 8 or so hours give or take an hour to cover what you want and photograph or film as much as possible during that day.

Will the images be edited before presentation?

To expedite the process of getting you your final product quickly for a regular session i send watermarked jpeg proofs so that you can pick the photos you want to keep and want edited usually the day or two after your session after which normal routine editing is done and they are delivered , with weddings and events photos are edited before hand within the time period after and then delivered unless otherwise asked.

Is there an extra charge for this service?

Far as routine editing to get a photograph where I want it from a normal standpoint such as vibrancy or contrast there is no charge and it is included at all times, the only time it is an extra charge is if editing goes way beyond the normal such a altering an image to change the subject or calls for a more extravagant processing.

Can you make photo albums?

Yes definitely.

How long will our album take to arrive?

On average after the photos are picked and submitted it takes three weeks to a month to be delivered depending on the printer used.

What other presentation options are there?

Along with albums the other things that are offered at this time are prints, USB delivery, canvas prints, postcards, and more. A full list is coming soon. 

What all do you photograph and film?

Far as photography everything from portraits to events to fashion and everything in between, with videography and film everything from event videos to documentaries to music videos. I'm up for any project within reason.

Why are photography or film sessions the price they are?

The reason that photography and film are the price they are now are for the reason that a alot of planning and time goes into an actual session, before we actually press the shutter button we have to figure out all the things needed from location to idea all while fulfilling the wishes of the client. Once that's done we shoot the actual session and part ways, but our work doesn't stop, over several hours and days we organize, edit and put the final touches on the proofs or film we've done and finally deliver the product to the client. The reason I say all this is because alot of work goes in to every project and the price allows us to grow and for the business thrive over time to bring even more quality with our work and actually prosper.  

What do I need to bring to a session for photography or film?

Bring items for hair and make up for women ( unless you get someone ahead of time to do such things like a MUA or Stylist), guys make sure your hair and beard or right, comfy shoes or sandals to wear in between shooting, any body products like lotion or lipsticks, a towel, water, any items to deal with the Texas weather (like an umbrella or a coat depending on the season), any props that may make the session and photos interesting, wear something your comfortable in and try to keep to simple vibrant colors and styles, bring a friend or person your comfortable with and that keeps you loose, and lastly bring your self, relax, and enjoy yourself. 

How long does the photo shoot session last?

With a normal photography shoot they last a minimum of an hour up to two and a half hours give or take depending on the occasion such as grad or engagement depending on outfit or location changes and other variables. 

Are there any additional charges for me to receive my photos?

Once you pay the entire amount of money for your photography session other than any additional prints you may want printed out there are no other fees added to get your photos. 

Where will the photos be taken? Do you have a studio?

At the time of consultation we figure out the location together to figure out where you would like to shoot unless you don't know the lay of the land and I can happily figure out the details for you. Far as the studio goes being a small business at this time I do not have my own studio but if accommodations need to be made for one it is quite possible to do so.  

Do you only offer the photos on USB or do you offer prints?

At this point in time I can do both options.

Do you deliver every image you shoot?

When I deliver the final product whether it be a film or proofs I want to give you the best quality possible and giving every single piece of footage or images from a session is alot so no.

Have you shot at my venue before?

More than likely no, but rest assured I will do everything to research and plan for any venue that you want me to shoot at.

Do you shoot Quinceaneras, Debutants, Bah Mitzvahs, or Corporate Events?

Yes indeed.

What is your photography style?

When I look at the style of my shooting I believe because of my background and knowledge from shooting as long as I have it is a mix between creative documentary shooting and fashion/editorial I say this because when I am behind the camera I want to shoot whatever subject that is in front of me in the most natural, raw way possible without relying entirely on posing, at the same time through editing bring a vibrancy to the proof that is bright and colorful. I want to show how much I love what I do.

Do you shoot in JPEG, Small Raw, or Large Raw?

To get the best quality I process pictures from  and shoot in large RAW format. 

What happens if we go over the contracted amount of time?

In the likely hood that the photo session or an event goes over the designated time there are no problems with that because no one ever really leaves right on the dot, the only time someone is charged is when it goes an hour or so over the actual end time or you ask for extra time, it is at the discretion of the photographer.

What rights do I have to the digital prints?

When you get your digital prints delivered you have the right to print or share your images at any time but because I have the actual copyright to the photos you cannot sale them for profit in any way, other than that print and share to your hearts content.

How many images do you deliver on the image download?

The amount vary from session to session, with a regular session about 10-15 proofs, grad and engagement sessions 20-30, events 50-60 proofs, while weddings deliver around 80-100 proofs.

Do you give out RAW files from sessions?

At this time I do not give out RAW files from any session just the jpeg version.